From Our Desk: GCCs: Powering Tomorrow's Business Success

Recently, you've probably heard the buzz: GCCs or Global Capability Centers. But what's all the fuss about? And why are so many organizations, from scrappy startups to Fortune 500 giants, suddenly racing to set up their own GCCs in India?

Let's break it down

More Than Just "Back Offices"

A decade ago, most people thought of GCCs as India's back offices, rows of cubicles quietly handling IT support or HR paperwork while the real action happened somewhere else. But times have changed, and so has the story. Walk into a top GCC today and you'll find crack teams working on cutting-edge AI, products that impact millions globally, and solutions that fight fraud, speed up banking, or set new ways to shop and socialize.

These centers have grown from cost-saving ideas to the innovation epicenters for the world's top brands.

Why Should Organizations Focus on GCCs?

Innovation You Can See and Feel – GCCs are hubs of talent and creativity, bringing together smart, ambitious people who drive growth and fast-track results. They don’t just support operations; they create solutions and breakthroughs that can transform industries.

• Lightning-Fast Moves: Need to turn an idea into action, or scale your tech team overnight? GCCs give organizations the power to react, pivot, and move fast, without waiting for red tape to clear or budgets to be approved elsewhere.
• Great for People, Great for Growth: The new wave of GCCs pays well, looks beyond fancy degrees, and gives young people the chance to work on real, global projects. For many, it's a fast track to learning and building skills that matter.
• Always-On Reliability: In an uncertain, "anything can happen" world, spreading critical work across global teams keeps businesses running, no matter what the headlines say.
• Control With Flexibility: Perhaps you seek the consistency of your own team, combined with the flexibility and expertise of India's tech ecosystem. GCCs give companies both, letting them skip the drama of old-school outsourcing.

The Game-Changers Leading The Movement

It's not just talk; some of India's most prominent tech names are doubling down on GCCs right now:

• Infosys handed its new GCC vertical to Deval Shah, who's known for turning tech centers into strategic assets.
• Wipro tapped Sandeep Dhar, a leader who's built world-class teams for companies like Tesco and Goldman Sachs.
• HCLTech's own Kiran Cherukuri, who's helped launch 200+ GCCs, is now running the show for their global clients.
• Tech Mahindra brought Santosh Jha all the way from the US to shake up their approach in India.
• Cognizant and others are doing the same, treating GCCs as the future of customer partnerships, not competition.

Even new business models are popping up. LTIMindtree and Quess Corp now offer "GCC-as-a-Service", a kind of ready-to-go, plug-and-play setup for any global company looking to expand its operations.

And guess who's all-in? The world's biggest brands. Microsoft, JPMorgan, Goldman Sachs, Amazon, they now run some of their most important projects right from their GCCs in India.

Why Now, And Why It Matters

• India is home to over 1,600 GCCs and counting. If you think that's impressive, get this: 120 new ones set up shop last year alone, creating nearly 180,000 new jobs. Experts predict the value of the GCC segment could reach a jaw-dropping $105 billion by 2030.
• But beyond the numbers, here's what really matters: GCCs are where tomorrow's breakthroughs are born. For companies, it's the difference between leading the market and playing catch-up. For employees, it's about meaningful careers and real impact.

The Human Side

At the end of the day, a GCC isn't just about cost, or tech, or infrastructure. It's about people: bright minds coming together, learning, creating, and making a difference on a global stage. It's about companies daring to rethink what's possible, and betting big on their own vision. If you're running a business, and you want to stay ahead, attract the best, and keep innovating, a GCC in India isn't just an option. It may be the best move you ever make.

Why GCCs Are the Fast-Track to Business Transformation

A quiet revolution is rewriting the rules of global business, and at its heart lies the remarkable rise of the Global Capability Centre, or GCC. What began as simple back offices tucked away in India's tech corridors has now blossomed into mission-critical hubs powering everything from AI labs to global product engineering, and securing the intellectual future of the world's most valuable companies.

So, why should GCCs be on every organization's radar, and what makes them the next big thing for business transformation?

Source

https://timesofindia.indiatimes.com/business/india-business/infosys-expands-gcc-practice-ropes-in-deval-shah-to-lead/articleshow/120497620.cms

https://www.cognizant.com/us/en/insights/insights-blog/self-build-global-capability-center-challenges

https://www.livemint.com/companies/news/tech-mahindra-gcc-tech-mahindra-santosh-jha-global-capability-centres-india-gcc-leadership-tech-mahindra-it-services-11748318584403.html

https://www.hcltech.com/press-releases/hcltech-appoints-kiran-cherukuri-global-gcc-practice-leader

https://www.wipro.com/newsroom/press-releases/2025/wipro-appoints-sandeep-dhar-as-global-head-of-its-gcc-practice/

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