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Global Capability Centers are evolving faster than ever, and GCC as a Service (GCCaaS) is leading the way. Imagine setting up a world-class capability hub in weeks instead of months, moving away from heavy upfront investments to flexible, pay-as-you-grow models, and getting immediate access to the right talent, technology, and compliant infrastructure; right where your business is growing.

Traditional GCCs proved the model. GCCaaS takes it to the next level: plug-and-play operating systems, trusted partner networks, and a clear new goal, speed to first value over square feet leased. For leaders looking to build resilient operations, AI-ready teams, and true follow-the-sun delivery, GCCaaS is the shortcut from strategy to scale.

• India’s GCC ecosystem has grown steadily, expanding from around 1,430 centres in FY19 to 1,700 in FY24.
• Revenue from Indian GCCs reached $64.6 billion in FY24, reflecting a robust 40% growth year-on-year.
• The workforce has grown significantly, from 1.66 million employees in FY23 to 1.9 million in FY24, highlighting increasing talent engagement.
• Over 400 new GCCs were established in India between FY19 and FY24, showing continued investor confidence.
• Value creation for headquarters has grown at 10–11% CAGR during FY20-24, and is expected to accelerate at 11–12% CAGR over FY25-29.

Looking to set up or scale a GCC in India? Here are some trusted partners that make GCC-as-a-Service simple and fast:
Big Four leaders

EY (Capability Center-as-a-Service): End to end GCC setup, scaling and transformation; recognized as a Leader by Everest Group; 300+ multinational GCC clients cited by EY India materials.
Deloitte: Strategy, compliance, tech-enabled transformation for GCC setup and evolution; cited among leading provider categories supporting GCC growth.
PwC India: GCC value creation, data governance, automation and AI/ML enablement across sectors via dedicated GCC advisory thought leadership and services.
KPMG: Identified as a Leader in ISG Provider Lens 2025 for GCC Services (Design and Build/Run & Optimize), covering integrated design, operate and scale capabilities.

Pure play GCC enablers

ANSR: Subscription based GCCaaS with sourcing, hiring, workspace/IT, compliance, and full operations; showcased client outcomes across financial services and tech.
AMS (Alexander Mann Solutions): Partner-led GCC setup and scaling focus blending talent, operating models, and capability build-out in India.

Indian IT and engineering partners (build/operate/scale)

TCS, Infosys, HCLTech, Wipro, Tech Mahindra: Increasing revenue exposure to GCCs via build-operate, managed services, digital engineering and platform ops for parent enterprises.

NTT DATA/NTT Global Data Centers: Infrastructure backbone for GCC scale-up, with leading India data center footprint and AI-ready facilities across major metros.

Ecosystem analysts and industry bodies

Everest Group: Tracks GCC evolution and provider roles; frequently cites Big Four and specialized partners as core enablers.
ISG: Provider Lens 2025 recognizes leaders in GCC Services, including KPMG and peers across Design/Build and Run/Optimize quadrants.
NASSCOM community: Highlights India’s GCC growth trajectory and operating models shaping next-gen centers of excellence.

What is GCC as a Service?

Typically, setting up a GCC involves significant investments in infrastructure, compliance, talent acquisition, and governance. These perks were totally neglected; the overall process can also take months, if not years, before presenting measurable outcomes.
GCCaaS changes this; it provides every enterprise with the option to subscribe to GCC capabilities instead of creating everything from scratch. Service providers offer an end-to-end solution. From the workplace to the overall infrastructure, recruitment, payroll, compliance, and ongoing operations, all on a plug-and-play basis.

Perks of Adopting GCC as a Service

1.    Cost Optimization: Reduce operational costs by leveraging shared services and scalable infrastructure.
2.    Agility & Flexibility: Quickly adapt to changing business needs and market conditions.
3.    Access to Expertise: Gain specialized knowledge and capabilities without heavy in-house investment.
4.    Enhanced Efficiency: Streamline processes with automation, analytics, and centralized operations.
5.    Focus on Core Business: Free up internal teams to concentrate on strategy, innovation, and growth.

The Future of GCC as a Service

Emerging Trends

With rapid advancements in AI and automation, GCC as a Service is evolving to include powerful capabilities such as predictive analytics, machine learning, and robotic process automation (RPA). These technologies will make operations smarter, faster, and more efficient.

Industry Outlook

As organizations expand globally, the demand for GCC as a Service will continue to rise. Businesses are increasingly seeking cost-effective, scalable, and flexible solutions that can seamlessly support complex international operations.

Key Challenges and Considerations

Security and Compliance

Entrusting critical business functions to third-party providers brings data security and privacy into sharp focus. Choosing a partner with strong security frameworks and adherence to industry standards is vital to safeguard sensitive information.

So, is GCCaaS right for your firm?

 Before implementing, enterprises should ask:
1. Do you need to implement without heavy upfront costs?
2. Can it smoothly manage the culture and governance in a shared model?
3. Do you have the right partner who can align with overall compliance and business goals?

Conclusion

The growing adoption of GCC as a Service marks a significant shift in how enterprises approach global operations, moving away from rigid, asset-heavy setups toward flexible, scalable, and service-oriented models.

For organizations aiming to strike the right balance between speed, cost-efficiency, and innovation, GCCaaS presents a powerful alternative to traditional GCCs. As companies continue to embrace digital-first strategies, this model is poised to play a pivotal role in driving the next phase of global enterprise transformation.

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